Me: I’m ringing because the repair that you did to my tyre has failed.
Them: You can do a pit stop, but you’ll probably have to wait because it’s first come, first served.
Me: YOUR repair failed and I have to wait. How long?
Them: It’s approximately 10 minutes per car and then the time to fix whatever is wrong so it depends on how many cars are in front of you.
Me: I’m sick as a dog, YOUR repair failed and I have to wait around for who knows how long coughing and spluttering??
Them: You could take it somewhere else to get repaired.
Me: YOUR REPAIR FAILED! I’m not spending money somewhere else. I want YOU to fix what I’ve already spent money on.
Them: Well, you’ll have to come in and wait then.
My day keeps on getting better and better.